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Training a Medical-Group Receptionist Date: Sent Thursday, October 14, 2004 Category: None

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During my training as a medical-group receptionist, I was told never to recommend one of our doctors over another, but simply state who had available appointments. One day a woman came in and looked at me conspiratorially. "I'm a nurse," she whispered, "and I know the staff always knows which doctors are good and which aren't. Who do you think I should see?"

Knowing my supervisor was listening close by, I tried to sound most professional. "Oh, I'm sorry," I replied. "I can't recommend any of our doctors."

"Well, if anyone would know, you certainly would!" the woman said as she turned and headed out the door.

Received from CLEAN LAFFS.