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Sunday, November 24, 2024 |
You're, um, Welcome   
Date: Sent Monday, January 29, 2007
Category: None | Rating: 2.60/5 (302 votes)
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You know this sort of user: the kind who blames IT for everything. "If I walk past her desk and so much as glance in her direction, anything that
happens on her PC, lost file or otherwise, must be my fault," says the network administrator.
So he dreads the voice mail message he gets from her one day: "There's something wrong with my fax software. It hasn't worked in months. You must have
done something to it."
He hasn't done any support on this user's PC in months and hasn't touched the fax software since he installed it four years before. And he really
doesn't want to go anywhere near the PC because he knows that, for months to come, everything will be his fault.
Hoping to dodge that headache, he emails the user. "Is the phone cable plugged into your computer and your phone?" he asks in the email.
The response comes by voice mail: "Well, that was pretty smart of you. The cable wasn't plugged into my phone. Thanks for your help -- you must have
unplugged it the last time you were here!"
Received from Thomas S. Ellsworth.
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