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Wednesday, May 14, 2025 |
More Computer Bloopers  
Date: Sent Wednesday, March 24, 1999
Category: None | Rating: 3.99/5 (131 votes)
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I had been doing Tech Support for Hewlett-Packard's DeskJet division for about a month when I had a customer call with a problem I just couldn't
solve. She could not print yellow. All the other colors would print fine, which truly baffled me because the only true colors are cyan, magenta, and
yellow. For instance, green is a combination of cyan and yellow, but green printed fine. Every color of the rainbow printed fine except for yellow. I
had the customer change ink cartridges. I had the customer delete and reinstall the drivers. Nothing worked. I asked my co-workers for help; they
offered no new ideas.
After over two hours of troubleshooting, I was about to tell the customer to send the printer in to us for repair when she asked quietly, "Should I
try printing on a piece of white paper instead of this yellow construction paper?"
-=+=-
An unfailingly polite lady called to ask for help with a Windows installation that had gone terribly wrong.
Customer: "I brought my Windows disks from work to install them on my home computer." (Training stresses that we are "not the Software Police," so I
let the little act of piracy slide.)
Tech Support: "Umm-hmm. What happened?"
Customer: "As I put each disk in it turns out they weren't initialized."
Tech Support: "Do you remember the message exactly, ma'am?"
Customer proudly) "I wrote it down. 'This is not a Macintosh disk. Would you like to
initialize it'?"
Tech Support: "Er, what happened next?"
Customer: "After they were initialized all the disks appeared to be blank. And now I brought them back to work, and I can't read them in the A: drive;
the PC wants to format them. And this is our only set of Windows disks for the whole office. Did I do something wrong?"
Received from Jim E.
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