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Larger Bills
Date: Sent Friday, November 30, 2012
Category: None
Rating: 4.35/5 (201 votes)
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012345

I do the water and sewer billing for a small city in Washington state. Customers complained about our postcard-sized bills -- which they said looked too much like junk mail. So we decided to start sending full-sized bills in envelopes. The month before the switch, I had a note printed on the cards, announcing the change.

Two days later, I heard someone yelling at our receptionist, "Is this some kind of joke?" When the customer threw his bill upon the desk, I saw his point. The note was, "Coming Soon! New Larger Bills!"

Received from Thomas Ellsworth.


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