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Larger Bills Date: Sent Friday, November 30, 2012 Category: None

Rating: 4.35/5 (202 votes) Click a button to cast your vote

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I do the water and sewer billing for a small city in Washington state. Customers complained about our postcard-sized bills -- which they said looked too much like junk mail. So we decided to start sending full-sized bills in envelopes. The month before the switch, I had a note printed on the cards, announcing the change.

Two days later, I heard someone yelling at our receptionist, "Is this some kind of joke?" When the customer threw his bill upon the desk, I saw his point. The note was, "Coming Soon! New Larger Bills!"

Received from Thomas Ellsworth.