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Bad Trip Date: Sent Tuesday, February 24, 2015 Category: None

Rating: 3.51/5 (148 votes) Click a button to cast your vote

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My co-worker at the travel agency needed to send a letter of apology to a customer whose trip was a complete fiasco from start to finish. I reminded her of a similar situation a year earlier and dug out the letter I'd written then.

"All you have to do," I told her, "is to change the details, the date, and the name."

She looked it over and smiled, then said, "We won't even need to change the name."

Received from Thomas Ellsworth.