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Stay on the Line Date: Sent Tuesday, April 6, 2010 Category: None

Rating: 2.59/5 (235 votes) Click a button to cast your vote

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I called my local utility for help with a minor malfunction in my outdoor gas grill. Their automated phone system put me on hold for over 20 minutes.

As I waited, I was grateful my problem wasn't worse -- especially when I heard a pre-recorded message repeatedly advise, "If you smell gas, stay on the line."

-- Contributed to Reader's Digest, "Life in These United States," by Herb Gitlin

Received from Ed.