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Sunday, July 27, 2025 |
Travel Agents' Stories  
Date: Sent Tuesday, May 26, 1998
Category: None | Rating: 4.40/5 (121 votes)
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The following are stories told by travel agents about actual experiences. (and you wonder why US citizens generally score less than the rest of the
world on geography tests.)
A client called inquiring about a package to Hawaii. After going over all the cost info, she asked, "Would it be cheaper to fly to California and
then take the train to Hawaii?"
I got a call from a woman who wanted to go to Capetown. I started to explain the length of the flight and the passport information when she
interrupted me: "I'm not trying to make you look stupid, but Capetown is in Massachusetts." Without trying to make her look stupid, I calmly
explained, "Cape Cod is in Massachusetts, Capetown is in Africa." Her response: Click.
A secretary called in looking for a hotel in Los Angeles. She gave me various names off a list, none of which I could find. I finally had her fax
the list. To my surprise it was a list of hotels in New Orleans, Louisiana, which has the postal code LA. She thought the LA stood for Los Angeles
and that New Orleans was a suburb of L.A. Worst of all, when I called her back, she wasn't even embarrassed.
A man called, furious about a Florida package we did. I asked what was wrong with the vacation in Orlando. He said he was expecting an ocean-view
room. I explained that's not possible, since Orlando is in the middle of the state. He replied, "Don't lie to me. I looked on the map and Florida
is a very thin state."
I got a call from a man who asked, "Is it possible to see England from Canada?" I said, "No." He said "But they look so close on the map."
Another man called and asked if he could rent a car in Dallas. When I pulled up the reservation, I noticed he had a one hour lay-over in Dallas.
When I asked him why he wanted to rent a car, he said, "I heard Dallas was a big airport and I need a car to drive between the gates to save
time."
A nice lady just called. She needed to know how it was possible that her flight from Detroit left at 8:20 AM and got into Chicago at 8:33 AM. I
tried to explain that Michigan was an hour ahead of Illinois, but she couldn't understand the concept of time zones. Finally I told her the plane
went very fast and she bought that!
A woman called and asked, "Do airlines put your physical description on your bag so they know whose luggage belongs to whom?" I said, "No, why do you
ask?" She replied, "Well, when I checked in with the airline, they put a tag on my luggage that said FAT and I'm overweight. Is there any
connection?" After putting her on hold for a minute, while I "looked into it" (I was actually laughing), I came back and explained that the city code
for Fresno is FAT and that the airline was just putting a destination tag on her luggage.
I just got off the phone with a man who asked, "How do I know which plane to get on?" I asked him what exactly he meant, to which he replied, "I was
told my flight number is 823, but none of these planes have numbers on them."
A woman called and said, "I need to fly to Pepsi-Cola on one of those computer planes." I asked if she meant to fly to Pensacola on a commuter plane.
She said, "Yeah, whatever."
A businessman called and had a question about the documents he needed in order to fly to China. After a lengthy discussion about passports, I
reminded him he needed a visa. "Oh no I don't, I've been to China many times and never had to have one of those." I double checked the requirements
and, sure enough, his stay required a visa. When I told him this, he said, "Look, I've been to China 4 times and every time they have accepted my
American Express."
Received from Leon Taylor.
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