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Actual Call Center Conversations
Date: Sent Tuesday, December 12, 2006
Category: None
Rating: 3.73/5 (334 votes)
Click a button to cast your vote
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Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries. Can you help?"
Operator: "Where did you get that number from, sir?" Customer: "It was on the door to the Travel Centre."
Operator: "Sir, they are our opening hours."

Caller: "I deleted a file from my PC last week and I have just realized that I need it. If I turn my system clock back two weeks, will I have my file back again?"

Samsung Electronics Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about."
Caller: "On page 1, section 5, of the user guide, it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone socket on the wall."

RAC Motoring Services Caller: "Does your European Breakdown Policy cover me when I am traveling in Australia?"
Operator: "Doesn't the product give you a clue?"

Caller (enquiring about legal requirements while traveling in France): "If I register my car in France, do I have to change the steering wheel to the other side of the car?"

Directory Enquiries

Caller: "I'd like the number of the Argoed Fish Bar in Cardiff, please."
Operator: "I'm sorry, but there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar, but the 'B' fell off."

Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label: Woven in Scotland."

On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: "I haven't got a pen, so I'm steaming up the window to write the number on."

Received from Jay.


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