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Ever worked for Tech Support? (1 of 2) Date: Sent Friday, December 8, 2000 Category: None

Rating: 4.28/5 (156 votes) Click a button to cast your vote

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Here are some conversations which had actually happened between help desk people and their customers.

Customer: "You've got to fix my computer. I urgently need to print a document, but the computer won't boot properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine. Is there a floppy inside?"
Customer: "No, but there's a sticker saying there's an Intel inside."
-=+=-
Tech Support: "Just call us back if there's a problem. We're open 24 hours."
Customer: "Is that Eastern time?"
-=+=-
Tech Support: "Ok, now click your left mouse button."
Customer: (silence) "But I only have one mouse."
-=+=-
Customer: "Excuse me can I use this disk? It has a hole in it."
-=+=-
Tech Support: "Do you have 3 1/2 inch diskettes?"
Customer: "No, I only have 3 of them."
-=+=-
Tech Support: "I need you to right-click on the Open Desktop."
Customer: "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer: "No."
Tech Support: "Ok, sir. Can you tell me what you have done up until this point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click'."
-=+=-
Customer: "Now what do I do?"
Tech Support: "What is the prompt on the screen?"
Customer: "It's asking for 'Enter Your Last Name.'"
Tech Support: "Ok, so type in your last name."
Customer: "How do you spell that?"
-=+=-
Customer: "I received the software update you sent, but I am still getting the same error message."
Tech Support: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"

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