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Friday, April 18, 2025 |
Ever worked for Tech Support? (2 of 2)  
Date: Sent Monday, December 11, 2000
Category: None | Rating: 4.25/5 (158 votes)
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Here are some more conversations which had actually happened between help desk people and their customers.
Tech Support: "Is your computer on a separate telephone line?"
Customer: "No." (clicks the button to log on to our service)
Tech Support: "Well then we can't--"
Customer: "It says 'no dial tone'."
Tech Support: "That's because you're on the line with me right now. You need to--"
Customer: "No, that's not it. It does this all the time. I just have to try a few times, and it will let me through."
Tech Support: "No, ma'am. It's not even trying to dial right now because you're on the phone with me."
Customer: "It must be busy. I'll try again later."
-=+=-
Customer: "I'm having trouble installing Microsoft Word."
Tech Support: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech Support: "Ma'am, remove the disk and tell me what it says."
Customer: "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support: "Insert the MS Word setup disk."
Customer: "What?"
Tech Support: "Did you buy MS word?"
Customer "No."
-=+=-
Customer: "Do I need a computer to use your software?"
-=+=-
Tech Support: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
Tech Support: "Years of training..."
-=+=-
Tech Support: "What type of computer do you have?"
Customer: "A white one."
-=+=-
Customer: "I'm going to be using Windows NT. Should I get the Server or Workstation version?"
Tech Support: "Well, are you using it as a workstation or as a server?"
Customer: "A server. So, which one do I get?"
Tech Support: "The server version perhaps?"
Customer: "Which one is that?"
Tech Support: "Windows NT Server."
Customer: "Ok, thanks."
-=+=-
Tech Support: "Type 'A:' at the prompt."
Customer: "How do you spell that?"
-=+=-
Customer: "I can't log in to my account."
Tech Support: "Ok, let's look at your configuration."
Customer: "Ok... but I know that my User ID is case sensitive."
Tech Support: "Yes it is. Ok, what does it say in the 'User ID' field?"
Customer: "'Case Sensitive'."
-=+=-
Tech Support: "What's on your screen right now?"
Customer: "A stuffed animal that my boyfriend got me at the grocery store."
-=+=-
Tech Support: "What operating system are you running?"
Customer: "Pentium."
-=+=-
Tech Support: "What version of the Mac OS are you using?"
Customer: "Word 6.0."
-=+=-
Customer: "How do I print my voice mail?"
-=+=-
Customer: "I don't need any of that SQL stuff -- I just want a database!"
-=+=-
Tech Support: "What does the screen say now?"
Customer: "It says, 'Hit ENTER when ready'."
Tech Support: "Well?"
Customer: "How do I know when it's ready?"
-=+=-
Customer: "I have a long distance modem."
-=+=-
Customer: "I don't have a space bar."
-=+=-
Customer: "Do I have to hit 'F' and '8' at the same time?"
Received from [avni] Funny-Files list.
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